Policy
Cancellation Policy
Changing or cancelling a confirmed booking
We would always rather move a booking than lose it. Amendments are free, and cancellations are free up to the window shown in your confirmation.
Amendments
- You can change the pickup time, flight or sailing details, or destination free of charge by contacting us, subject to availability.
- Tell us as soon as you know. We can only plan around the details we hold.
- A material change to the journey can require a revised price — we will tell you before it is applied.
Cancellations
- Free cancellation up to the window stated in your booking confirmation.
- Inside that window, a charge may apply, reflecting the cost of the vehicle and driver reserved for you and not taken elsewhere.
- To cancel, call 0118 995 2995 or reply to your confirmation. Please quote your booking reference.
No-shows
- A booking is treated as a no-show if, after the free waiting time, the driver has been unable to reach you on the number given at booking following reasonable attempts, and a further short period has passed.
- A no-show is charged on the same basis as a late cancellation.
- If you are delayed and can reach us, call — a delayed passenger who calls is not a no-show.